KPIs and KPI systems

Learning objectives

By the end of this course you will be able to:

• Clearly define what makes a good KPI and distinguish it from mere data points.
• Design, document, and standardize KPIs using professional templates.
• Build and use KPI systems and value driver trees (KPI driver trees).
• Apply strategic frameworks such as the Balanced Scorecard.
• Avoid common pitfalls and implement KPIs effectively in practice.